+1
Fixed
Frederick Weiner 3 years ago • updated by Eva 3 years ago 6
Hi Frederick,

Can you please be a bit more specific with your issue? Are you trying to edit the credit card info after you have already saved it? Is it the primary or backup funding source?

Thanks,
Eric
Being specific: I have a primary cc. I am trying to change the expiration date. After making the changes, it won't let me save them. The message is '•Credit card already exists on file.'
I'm sorry for the inconvenience. This is the first time we're hearing of this. We will look into this further and get back to you. Can you please provide use with the email associated with the account?

Thanks,
Eric
So, how do I update my credit card info since I can't do it on-line?
I left a message on your phone line a few days ago but still no response.

248-788-3223

weiner@parrotsoftware.com
Hi Frederick,

I just wanted to let you know that the issue has been fixed and you shouldn't have an issue with updating your credit card in the future.

Best,
Eric