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Not a bug

Return the money to the card $ 99.50

Thanita vor 5 Monaten aktualisiert von Gil vor 4 Monaten 10


I registered on Jul 4 at 2.   I now have a demo period of 15 days. You

have withdrawn from my card for $ 99.50 1 times in total, it turned out to be $ 99.50 Return the money to the Debit card.

Account ID: 2657261


Bank Krungthai   

My bank account is 5690201596  


My Account  is Thanita Amatyakul

Thailand 



Antwort

Antwort
Wird überprüft

Hello Thanita -

I am sorry for the inconvenience. I've instructed the transaction be voided - which should free your funds immediately.


I'd like to provide a few words of explanation.

We do not charge your credit card when you sign up. Rather we 'authorize' the amount.

We do so in order to avoid storing your credit card information (as some companies do).

It is in our opinion a much safer option - as your credit card details can never be compromised, because we don't have them.

When we perform the 'authorization', we do not hold on to your money - the credit card company or bank may put a hold on it per their policy.

Then after 15 days we perform the billing by initiating what is called a 'capture' transaction referencing the previous authorization. 

We only do so if you have not deactivated your auto-billing, and only then do we get paid. If we do not 'capture' the transaction, the cc company eventually releases their hold. 

Given that the authorization has now been voided, you will need to manually purchase streams before the 15 day free trial period lapses, if you want to keep using the product.

Again - apologies for any inconvenience caused by our actions.

In our defense - our intentions are positive, and we gain nothing by implementing things this way.


Sincerely,

Gil 

The Vocalware Team

Antwort
Wird überprüft

Hello Thanita -

I am sorry for the inconvenience. I've instructed the transaction be voided - which should free your funds immediately.


I'd like to provide a few words of explanation.

We do not charge your credit card when you sign up. Rather we 'authorize' the amount.

We do so in order to avoid storing your credit card information (as some companies do).

It is in our opinion a much safer option - as your credit card details can never be compromised, because we don't have them.

When we perform the 'authorization', we do not hold on to your money - the credit card company or bank may put a hold on it per their policy.

Then after 15 days we perform the billing by initiating what is called a 'capture' transaction referencing the previous authorization. 

We only do so if you have not deactivated your auto-billing, and only then do we get paid. If we do not 'capture' the transaction, the cc company eventually releases their hold. 

Given that the authorization has now been voided, you will need to manually purchase streams before the 15 day free trial period lapses, if you want to keep using the product.

Again - apologies for any inconvenience caused by our actions.

In our defense - our intentions are positive, and we gain nothing by implementing things this way.


Sincerely,

Gil 

The Vocalware Team

Dear Gil,

I check  my saving account  status payment  Vocalware NY NY 3,3133,15 bath (thai bath ) when  your transfer  money 

to my saving account .

Our accounting office have received the instructions to void the transaction. 

This will likely be handled today, though it may take more time for your cc company to restore the funds to your account. Please check again later or early next week.

Regards

Gil

I've checked with our accounting office - the transaction has been voided. If you do not see the result immediately, please wait until early next week and check again.

Regards,

Gil

When this problem occurs I went to contact the bank. The bank recommends canceling ATM cards or credit cards.
To make a new ATM card, will there be a problem with the refund?



This matter is very worrying because it is a lot of money for in Thailand.

Which doesn't need to be paid because your website says it's a free trialใ



Thanita - I would recommend not to cancel your ATM card - at least not because of us. That would be unnecessary.

Oddcast (the company behind Vocalware) has been in business for nearly 20 years. We are an established firm based in NY - and our only concern is serving our customers well. This is not a scam, and your credit card information is not at risk.  

Regardless - I don't believe there should be a problem with the refund if you did cancel your card, but this is a question best addressed to your bank.


Regarding the signup being a free trial - I did my best to explain why this happened, and I again apologize for the inconvenience. The authorization has been voided.

Regards

Gil

Dear Gil,          
    Thank you very much for your interest in answering my questions. I will check  the money with transferred to 

my account. If receiving money or have not  received money . I will  be notified.    

Dear  Gil, 

      

       I check for  my transaction and check  callcenter bank  is status not yet . Pls follow . 

                  

Hello Thanita - 

I checked with accounting and they provided me with the following record.

I think it must be a matter of time until the voided transaction comes through to your account.

Best,

Gil