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Pilly Piljeko 2 years ago updated by Gil 1 year ago 6

I emailed tech after I had the same charge unknowingly charged from my account, WHEN THE ACCOUNT WAS NEVER EVEN ACTIVATED/VERIFIED, STILL CHARGED FOR 50k STREAMS?! I emailed tech and no response. Wheres my 30 day money back guarantee?

Answer

Answer

Jonah - 

Kindly send a note to support@vocalware.com and we will figure it out.

Note that providing a refund (if need be) will have to wait till tomorrow - as accounting is unavailable today (new years' day).

But support is available and will review what happened.

Best,

Gil

Under review

Hi Pilly - 

If we missed your email - I'm sorry. But we're not going anywhere and will take care of you.

Please try sending a note again to support@vocalware.com 

Or - post your email here and we'll get back to you (we'll remove it from the forum after).

Best,

Gil

Your email was forwarded to support - someone will be in touch within 24 hours.

Thanx for your patience.

Regards

Gil

Gil, the same exact thing has happened to me today. Can you please get in touch with me as fast as possible?

Answer

Jonah - 

Kindly send a note to support@vocalware.com and we will figure it out.

Note that providing a refund (if need be) will have to wait till tomorrow - as accounting is unavailable today (new years' day).

But support is available and will review what happened.

Best,

Gil