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SCAM

Pilly Piljeko 7 years ago • updated by Gil 6 years ago • 6

I emailed tech after I had the same charge unknowingly charged from my account, WHEN THE ACCOUNT WAS NEVER EVEN ACTIVATED/VERIFIED, STILL CHARGED FOR 50k STREAMS?! I emailed tech and no response. Wheres my 30 day money back guarantee?

Answer

Answer
Gil 7 years ago

Jonah - 

Kindly send a note to support@vocalware.com and we will figure it out.

Note that providing a refund (if need be) will have to wait till tomorrow - as accounting is unavailable today (new years' day).

But support is available and will review what happened.

Best,

Gil

Under review
Gil 7 years ago

Hi Pilly - 

If we missed your email - I'm sorry. But we're not going anywhere and will take care of you.

Please try sending a note again to support@vocalware.com 

Or - post your email here and we'll get back to you (we'll remove it from the forum after).

Best,

Gil

Pilly Piljeko 7 years ago

xxxxxxxxxxx is my @

Gil 7 years ago

Your email was forwarded to support - someone will be in touch within 24 hours.

Thanx for your patience.

Regards

Gil

Jonah 7 years ago

Gil, the same exact thing has happened to me today. Can you please get in touch with me as fast as possible?

Answer
Gil 7 years ago

Jonah - 

Kindly send a note to support@vocalware.com and we will figure it out.

Note that providing a refund (if need be) will have to wait till tomorrow - as accounting is unavailable today (new years' day).

But support is available and will review what happened.

Best,

Gil

Answered
Gil 6 years ago

Customer support service by UserEcho