We did receive two emails from you couple of hours back today and we have just replied you back.
As advised, We have reviewed your account and your credit card was NOT charged - but the amount was *authorized*.
Doing so enables us to charge you in 15 days without holding on to your credit card information.
Though we do not hold your money, the credit card company does place a temporary hold on the amount - which we have no control over. Once the trial period ends and you choose to carry on with the Paid subscription then this amount is credited to us.
As per your request, we will immediately cancel the Authorization, however, this would mean that you would have to manually extend the account at the end of the free trial.
Please allow a day or two for the amount to reflect back in your account.
We're always here to help if you have further questions or concerns. Sincerely, Nishant Vocalware Support.
Hello Leo,
Apologies for the inconvenience.
We did receive two emails from you couple of hours back today and we have just replied you back.
As advised, We have reviewed your account and your credit card was NOT charged - but the amount was *authorized*.
Doing so enables us to charge you in 15 days without holding on to your credit card information.
Though we do not hold your money, the credit card company does place a temporary hold on the amount - which we have no control over. Once the trial period ends and you choose to carry on with the Paid subscription then this amount is credited to us.
As per your request, we will immediately cancel the Authorization, however, this would mean that you would have to manually extend the account at the end of the free trial.
Please allow a day or two for the amount to reflect back in your account.
We're always here to help if you have further questions or concerns.
Sincerely,
Nishant
Vocalware Support.