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Money back?

vitezslav.svaton 2 years ago updated by Gil 1 year ago 9

Ok, I tried but it didnt meet my expectations. I forgot to cancel it and now I was billed 125 USD for nothing. Can I get it back? I dont want to use this at all..

Answer

Answer

Hello Leo, 

Apologies for the inconvenience. 

We did receive two emails from you couple of hours back today and we have just replied you back. 

As advised, We have reviewed your account and your credit card was NOT charged - but the amount was *authorized*. 

Doing so enables us to charge you in 15 days without holding on to your credit card information. 

Though we do not hold your money, the credit card company does place a temporary hold on the amount - which we have no control over. Once the trial period ends and you choose to carry on with the Paid subscription then this amount is credited to us.

As per your request, we will immediately cancel the Authorization, however, this would mean that you would have to manually extend the account at the end of the free trial. 

Please allow a day or two for the amount to reflect back in your account. 

We're always here to help if you have further questions or concerns. 
Sincerely, 
Nishant 
Vocalware Support.

Under review

Hello Vitezlav - 


Yes, there is a 30 day Money Back Guarantee in addition to the free trial period.

We really don't want to take your money if you are not satisfied.

Please send a note to support & we will take care of you.


But I would be very grateful to learn in what way did the product not meet your expectations - please let me know.

Thanks!

Gil


I emailed tech after I had the same charge unknowingly charged from my account, WHEN THE ACCOUNT WAS NEVER EVEN ACTIVATED/VERIFIED, STILL CHARGED FOR 50k STREAMS?! I emailed tech and no response. Wheres my 30 day money back guarantee?

Hi Pilly - 

If we missed your email - I'm sorry. But we're not going anywhere and will take care of you.

Please try sending a note again to support@vocalware.com 

Or - post your email here and we'll get back to you (we'll remove it from the forum after).

Best,

Gil


I signed yesterday for a 15-day trial and had the assurance that my credit card will not be charged. I found today that my card has been charged. I emailed support several times to cancel my trial period and refund my card. I am still waiting for reply. My email is llaunio@hotmail.com

Answer

Hello Leo, 

Apologies for the inconvenience. 

We did receive two emails from you couple of hours back today and we have just replied you back. 

As advised, We have reviewed your account and your credit card was NOT charged - but the amount was *authorized*. 

Doing so enables us to charge you in 15 days without holding on to your credit card information. 

Though we do not hold your money, the credit card company does place a temporary hold on the amount - which we have no control over. Once the trial period ends and you choose to carry on with the Paid subscription then this amount is credited to us.

As per your request, we will immediately cancel the Authorization, however, this would mean that you would have to manually extend the account at the end of the free trial. 

Please allow a day or two for the amount to reflect back in your account. 

We're always here to help if you have further questions or concerns. 
Sincerely, 
Nishant 
Vocalware Support.

can someone help me. I would really love my money back! Immediately! I activated my trial and completely said that I would not br charged until after the trial was over. And I do not want to hear that bullshit about my credit card was not charged crap! In my bank of America App it says 99 dollers and some change was taken out of my card. I am completely disappointed in this service I have sent two emails before and I gotten no response. And the fucking product itself I could not figure out how to work it, plus the fact it kept having errors. I want my money back! And I mean Every penny of it! I don't like being rude here, but if you're going to tell us one thing about how your billing works, then you should fucking stick to it and not bullshit people into thinking that they won't pay money until after the 15 day trial. You all should be ashamed of yourselfs for cheating people in that way! As seeing the other comments it seems you've fucked over other people in the same situation I'm in. I'm very disappointed in this software and I will never use it again! And I will never recommend this to anyone! Rule of advise: Don't fucking lie and cheat people out their money!

For anyone that read this whole thing, Thank you and may I please have my money back?

Btw my email is Alnisab22@gmail.com

Alnisa - 

Use of profanity is not necessary or called for.

We perform an authorization request. We do not hold your money.

This is done in order to enable us to charge you in 15 days - if you do not cancel. Some banks (or credit card companies) place a hold on the credit card when you authorize. I realize that for you that amounts to the same thing - and I'm sorry for any inconvenience - we try to be clear about the process.

That said - we will void your authorization - effective immediately. After 15 days your Vocalware account will expire unless you login and purchase a batch of streams (any size).


Please allow several days for this to show up on your account.

Best,

Gil