To follow up & clarify -
Between Dec 25 and Jan 3rd several Vocalware customers were incorrectly charged by our automated billing due to a software error. In some cases repeatedly.
We were able to identify all the invalid charges, and each and every one of them has been refunded. We followed up with an email to each affected customer explaining what happened, including the relevant details of the charges and refund.
The error was corrected, and auto-billing is safe to use.
If you ever have a question or concern, about billing or anything else, please send a note to firstname.lastname@example.org - or post your question here.
The Vocalware Team
Hello Mr. Sean -
We've encountered problems with the Eusebio voice, and temporarily replaced it with another Portuguese voice to avoid service disruption.
Apologies for the inconvenience - we'll try to restore it as soon as we can.
Hello Taras - This looks like a software problem.
We see the excess charges - we have just stopped the responsible process - there will be no further charges. We will refund all of these charges.
Support will have all the information soon and get back to you asap.
Thanks for reporting.
Yes we are aware - this is being taken care of and should be addressed soon.
I've pinged support & they will look into it - in case we missed your email, please send another note to support at -
We are not aware of any general problem at this time - the problem may be specific to the way you use the Vocalware API or another issue in your application. Another possibility may be that your account is out of audio streams.
We need more information to assist - can you post the generated URL of the audio that does not play?
Please also open a support ticket at email@example.com - and send us the same information.
Customer support service by UserEcho