The funds were not withdrawn, but your credit card was 'authorized' - this is a process that enables us to charge you later (in 15 days) without holding on to your credit card information.
When authorization takes place - some credit card providers debit the amount from your credit and hold it. This is not our doing - and we do not have your money. But we can cancel the authorization if you prefer - which would mean that your account would expire after 15 days unless you manually make a purchase.
If you would like us to cancel the authorization please send a note to firstname.lastname@example.org.
My apologies for any inconvenience this may have caused.
To follow up & clarify -
Between Dec 25 and Jan 3rd several Vocalware customers were incorrectly charged by our automated billing due to a software error. In some cases repeatedly.
We were able to identify all the invalid charges, and each and every one of them has been refunded. We followed up with an email to each affected customer explaining what happened, including the relevant details of the charges and refund.
The error was corrected, and auto-billing is safe to use.
If you ever have a question or concern, about billing or anything else, please send a note to email@example.com - or post your question here.
The Vocalware Team
Hello Mr. Sean -
We've encountered problems with the Eusebio voice, and temporarily replaced it with another Portuguese voice to avoid service disruption.
Apologies for the inconvenience - we'll try to restore it as soon as we can.
Hello Taras - This looks like a software problem.
We see the excess charges - we have just stopped the responsible process - there will be no further charges. We will refund all of these charges.
Support will have all the information soon and get back to you asap.
Thanks for reporting.
Yes we are aware - this is being taken care of and should be addressed soon.
I've pinged support & they will look into it - in case we missed your email, please send another note to support at -
Customer support service by UserEcho