Hello Thanita -
I checked with accounting and they provided me with the following record.
I think it must be a matter of time until the voided transaction comes through to your account.
Thanita - I would recommend not to cancel your ATM card - at least not because of us. That would be unnecessary.
Oddcast (the company behind Vocalware) has been in business for nearly 20 years. We are an established firm based in NY - and our only concern is serving our customers well. This is not a scam, and your credit card information is not at risk.
Regardless - I don't believe there should be a problem with the refund if you did cancel your card, but this is a question best addressed to your bank.
Regarding the signup being a free trial - I did my best to explain why this happened, and I again apologize for the inconvenience. The authorization has been voided.
I've checked with our accounting office - the transaction has been voided. If you do not see the result immediately, please wait until early next week and check again.
Our accounting office have received the instructions to void the transaction.
This will likely be handled today, though it may take more time for your cc company to restore the funds to your account. Please check again later or early next week.
Hello Thanita -
I am sorry for the inconvenience. I've instructed the transaction be voided - which should free your funds immediately.
I'd like to provide a few words of explanation.
We do not charge your credit card when you sign up. Rather we 'authorize' the amount.
We do so in order to avoid storing your credit card information (as some companies do).
It is in our opinion a much safer option - as your credit card details can never be compromised, because we don't have them.
When we perform the 'authorization', we do not hold on to your money - the credit card company or bank may put a hold on it per their policy.
Then after 15 days we perform the billing by initiating what is called a 'capture' transaction referencing the previous authorization.
We only do so if you have not deactivated your auto-billing, and only then do we get paid. If we do not 'capture' the transaction, the cc company eventually releases their hold.
Given that the authorization has now been voided, you will need to manually purchase streams before the 15 day free trial period lapses, if you want to keep using the product.
Again - apologies for any inconvenience caused by our actions.
In our defense - our intentions are positive, and we gain nothing by implementing things this way.
The Vocalware Team
Please send us a note to firstname.lastname@example.org and we will take care of whatever issue you are experiencing - or provide a refund.
Support typically responds on the same day - but there have been incidents where incoming emails were overlooked in spam filters - this may be one of them. If you don't receive a response today - please post your email here and I will contact you directly - I will erase your email from this forum afterwords.
Hello - this issue was resolved.
Thanks for reporting!
Customer support service by UserEcho