Vocalware's UserEcho community is here to let Vocalware users provide feedback, such as Vocalware product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Vocalware representative, we do read and consider each and every post!
  1. Forum: General
0
Answered

I would use this product but they have racist donaldtrumps picture in the front.

Lisa 4 years ago • updated by Gil 4 years ago • 2

I would use this product but not while looking at racist donald trumps picture.... why put that in the front?

it's offensive. 

0
Fixed

The Catalan flag is wrong. That one is used by racist and supremacist people. Fix it please.

antonomasico 5 years ago • updated by Gil 4 years ago • 3

Image 128

^ This is the Catalan flag.

Answer
Gil 4 years ago

This has been updated, here in Vocalware, and in all our products.

0
Completed

I want to withdraw for my account

mds 5 years ago • updated by Gil 5 years ago • 2
0
Answered

what happend to bintang. voice in indonesia?

arin choi 5 years ago • updated by Gil 5 years ago • 2
0
Not a bug

voicefor

Tyson 5 years ago • updated by Gil 5 years ago • 2

Every time you get some random voice and plays it in a robotic

0
Answered

Can you add Eric voice on here

Tyson 5 years ago • updated by Jukesocks Theanimater697 5 years ago • 2

Find a way to get the Eric voice back because we will need Boris to have that voice back

Answer
Gil 5 years ago

Hi Tyson,

We do not offer voices called Eric or Boris - and we never did.

Regards,

Gil

0
Completed

Refund please

Tung Tran 5 years ago • updated by Gil 5 years ago • 6

I signed up for a trial and it state to authorize the amount of 99.5 USD from my card but then it charged the amount from my card. Please cancel the authorization and refund the amount of 99.5 USD back to my card. My account ID id 7172488,
P/s: I sent 2 email to support@vocalware.com to request this but no reply from you.

Answer
Gil 5 years ago

Hello -

I am sorry for the inconvenience. I've instructed the transaction be voided - which should free your funds immediately.

This may take a day or two to appear in your online statement.

A few words of explanation - 

We do not charge your credit card when you sign up. Rather we 'authorize' the amount.

We do so in order to avoid storing your credit card information (as some companies do).

It is in our opinion a much safer option - as your credit card details can never be compromised, because we don't have them.

When we perform the 'authorization', we do not hold on to your money - the credit card company or bank may put a hold on it per their policy.

Then after 15 days we perform the billing by initiating what is called a 'capture' transaction referencing the previous authorization. We only do so if you have not deactivated your account, and only then do we get paid. If we do not 'capture' the transaction, the cc company eventually releases their hold.

Given that the authorization has now been voided, you will need to manually purchase streams before the 15 day free trial period lapses, if you want to keep using the product.

Again - apologies for any inconvenience caused by our actions.

Sincerely,

Gil

The Vocalware Team

0

can you fix the the ssml loud volume, it is not working

Adolfo Carpio-Bustios 5 years ago • 0

When I use the ssml loud volume, the audio is not working

0
Completed

demo doesn't work!

lausiuting 6 years ago • updated by Gil 6 years ago • 2
0
Answered

Refund

Caxer Tsang 6 years ago • updated by pneuma 5 years ago • 2

I had charged because I forget to cancel the trial, and I had send a email to support to request a refund last week, but I still can't get a response until today. Could anyone please give me a response?



Customer support service by UserEcho