Hi Evonna - 

Those voices were removed more than 2 years ago due to technical issues, and we have since introduced new * improved Portuguese  voices  Ana, Leonor & Tiago.

Best, 

Gil

Hi Evonna, the voice has been reassigned to the Slovak language, and renamed Nadeja.

Please check & let me know if you notice any problems.

Thanks again for bringing this issue to our attention

Due to a technical problem these voices have been temporarily replaced with other Portuguese Europena voices. 

We will restore the original voices when we can.

Best regards, 

Gil

This has been updated, here in Vocalware, and in all our products.

Hi Tyson,

We do not offer voices called Eric or Boris - and we never did.

Regards,

Gil

Hello -

I am sorry for the inconvenience. I've instructed the transaction be voided - which should free your funds immediately.

This may take a day or two to appear in your online statement.

A few words of explanation - 

We do not charge your credit card when you sign up. Rather we 'authorize' the amount.

We do so in order to avoid storing your credit card information (as some companies do).

It is in our opinion a much safer option - as your credit card details can never be compromised, because we don't have them.

When we perform the 'authorization', we do not hold on to your money - the credit card company or bank may put a hold on it per their policy.

Then after 15 days we perform the billing by initiating what is called a 'capture' transaction referencing the previous authorization. We only do so if you have not deactivated your account, and only then do we get paid. If we do not 'capture' the transaction, the cc company eventually releases their hold.

Given that the authorization has now been voided, you will need to manually purchase streams before the 15 day free trial period lapses, if you want to keep using the product.

Again - apologies for any inconvenience caused by our actions.

Sincerely,

Gil

The Vocalware Team