Vocalware's UserEcho community is here to let Vocalware users provide feedback, such as Vocalware product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Vocalware representative, we do read and consider each and every post!
  1. Forum: General
0
Fertiggestellt

what happend to the fernanda, felipe, and gabriela brazilian Portuguese voices?

evonna nash vor 3 Jahren • aktualisiert von Gil vor 3 Jahren • 2
Antwort
Gil vor 3 Jahren

Hi Evonna - 

Those voices were removed more than 2 years ago due to technical issues, and we have since introduced new * improved Portuguese  voices  Ana, Leonor & Tiago.

Best, 

Gil

0
Beantwortet

The laura voice doesn't speak dutch. it's speak slovak

evonna nash vor 3 Jahren • aktualisiert von Gil vor 3 Jahren • 6
Antwort
Gil vor 3 Jahren

Hi Evonna, the voice has been reassigned to the Slovak language, and renamed Nadeja.

Please check & let me know if you notice any problems.

Thanks again for bringing this issue to our attention

0
Beantwortet

Good night. On your website in the DEMO tab the voice of AMALIA and EUSEBIO in the Portuguese language do not work. Thanks.

1955 radio nostalgia vor 3 Jahren • aktualisiert von evonna nash vor 3 Jahren • 5 
Good night. On your website in the DEMO tab the voice of AMALIA and EUSEBIO in the Portuguese language do not work. Thanks.
Antwort
Gil vor 3 Jahren

Due to a technical problem these voices have been temporarily replaced with other Portuguese Europena voices. 

We will restore the original voices when we can.

Best regards, 

Gil

0
Beantwortet

I would use this product but they have racist donaldtrumps picture in the front.

Lisa vor 4 Jahren • aktualisiert von Gil vor 4 Jahren • 2

I would use this product but not while looking at racist donald trumps picture.... why put that in the front?

it's offensive. 

0
Fixed

The Catalan flag is wrong. That one is used by racist and supremacist people. Fix it please.

antonomasico vor 4 Jahren • aktualisiert von Gil vor 4 Jahren • 3

Image 128

^ This is the Catalan flag.

Antwort
Gil vor 4 Jahren

This has been updated, here in Vocalware, and in all our products.

0
Fertiggestellt

I want to withdraw for my account

mds vor 4 Jahren • aktualisiert von Gil vor 4 Jahren • 2
0
Beantwortet

what happend to bintang. voice in indonesia?

arin choi vor 4 Jahren • aktualisiert von Gil vor 4 Jahren • 2
0
Not a bug

voicefor

Tyson vor 5 Jahren • aktualisiert von Gil vor 4 Jahren • 2

Every time you get some random voice and plays it in a robotic

0
Beantwortet

Can you add Eric voice on here

Tyson vor 5 Jahren • aktualisiert von Jukesocks Theanimater697 vor 4 Jahren • 2

Find a way to get the Eric voice back because we will need Boris to have that voice back

Antwort
Gil vor 4 Jahren

Hi Tyson,

We do not offer voices called Eric or Boris - and we never did.

Regards,

Gil

0
Fertiggestellt

Refund please

Tung Tran vor 5 Jahren • aktualisiert von Gil vor 5 Jahren • 6

I signed up for a trial and it state to authorize the amount of 99.5 USD from my card but then it charged the amount from my card. Please cancel the authorization and refund the amount of 99.5 USD back to my card. My account ID id 7172488,
P/s: I sent 2 email to support@vocalware.com to request this but no reply from you.

Antwort
Gil vor 5 Jahren

Hello -

I am sorry for the inconvenience. I've instructed the transaction be voided - which should free your funds immediately.

This may take a day or two to appear in your online statement.

A few words of explanation - 

We do not charge your credit card when you sign up. Rather we 'authorize' the amount.

We do so in order to avoid storing your credit card information (as some companies do).

It is in our opinion a much safer option - as your credit card details can never be compromised, because we don't have them.

When we perform the 'authorization', we do not hold on to your money - the credit card company or bank may put a hold on it per their policy.

Then after 15 days we perform the billing by initiating what is called a 'capture' transaction referencing the previous authorization. We only do so if you have not deactivated your account, and only then do we get paid. If we do not 'capture' the transaction, the cc company eventually releases their hold.

Given that the authorization has now been voided, you will need to manually purchase streams before the 15 day free trial period lapses, if you want to keep using the product.

Again - apologies for any inconvenience caused by our actions.

Sincerely,

Gil

The Vocalware Team



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