Hello Tyson -
We cannot immediately recreate a problem with any of our voices.
Can you please explain where you see this problem?
Does it happen on our demo page?
If so - which voice, and what input text can be used to recreate the problem?
We do not offer any voiceforge voices.
We do not offer voices called Eric or Boris - and we never did.
Here is a screen shot provided by our accounting office listing the relevant transactions in the payment gateway admin.
The authorization was voided on Oct 3rd. Please inquire with your bank or your credit card issuer.
I am sorry about the inconvenience this has caused.
I checked with billing dept and the transaction was voided earlier in the week (3 or 4 days ago).
I asked for a reference from them. When I receive it I will send you via email.
If you already see the cancelled authorization on your statement please let me know.
I am sorry for the inconvenience. I've instructed the transaction be voided - which should free your funds immediately.
This may take a day or two to appear in your online statement.
A few words of explanation -
We do not charge your credit card when you sign up. Rather we 'authorize' the amount.
We do so in order to avoid storing your credit card information (as some companies do).
It is in our opinion a much safer option - as your credit card details can never be compromised, because we don't have them.
When we perform the 'authorization', we do not hold on to your money - the credit card company or bank may put a hold on it per their policy.
Then after 15 days we perform the billing by initiating what is called a 'capture' transaction referencing the previous authorization. We only do so if you have not deactivated your account, and only then do we get paid. If we do not 'capture' the transaction, the cc company eventually releases their hold.
Given that the authorization has now been voided, you will need to manually purchase streams before the 15 day free trial period lapses, if you want to keep using the product.
Again - apologies for any inconvenience caused by our actions.
The Vocalware Team
Hello Thanita -
I checked with accounting and they provided me with the following record.
I think it must be a matter of time until the voided transaction comes through to your account.
Thanita - I would recommend not to cancel your ATM card - at least not because of us. That would be unnecessary.
Oddcast (the company behind Vocalware) has been in business for nearly 20 years. We are an established firm based in NY - and our only concern is serving our customers well. This is not a scam, and your credit card information is not at risk.
Regardless - I don't believe there should be a problem with the refund if you did cancel your card, but this is a question best addressed to your bank.
Regarding the signup being a free trial - I did my best to explain why this happened, and I again apologize for the inconvenience. The authorization has been voided.
Customer support service by UserEcho