Vocalware's UserEcho community is here to let Vocalware users provide feedback, such as Vocalware product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Vocalware representative, we do read and consider each and every post!
  1. Forum: General
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Beantwortet

Refund

Caxer Tsang vor 6 Jahren • aktualisiert von pneuma vor 5 Jahren • 2

I had charged because I forget to cancel the trial, and I had send a email to support to request a refund last week, but I still can't get a response until today. Could anyone please give me a response?

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Fixed

Can you fix the audio not playing bug?

tynan789 vor 6 Jahren • aktualisiert von Gil vor 6 Jahren • 2

My audio wont play it and I keep checking that it is fine. Someone please help me

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Fertiggestellt

PLEASE ADD MORE SEXY ""AMERICAN / BRITISH""" WOMEN VOICES...

hudsonvalleyguy vor 6 Jahren • aktualisiert von Gil vor 6 Jahren • 3
PLEASE ADD MORE SEXY ""AMERICAN / BRITISH""" WOMEN VOICES...
Antwort
Gil vor 6 Jahren
Sounds like finally putting our technology to good use... :-)
Seriously though - you can produce near infinite variations of the voices by using SSML tags in the text to direct the voice engine to change the pitch, the rate and other attributes. 
Use the percentage values to achieve finetuned control & experiment with different values.

You can see a few examples at the bottom of the vocalware demo page - 
https://www.vocalware.com/index/demo

Click on the "Advanced" button at the bottom.
Let me know how goes or if you need advice.
Best,
Gil
The Vocalware Team
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Beantwortet

The payment has been made but the streams does not appear

Andrew Steven Mostacero Cabani vor 7 Jahren • aktualisiert von Gil vor 6 Jahren • 2

When I created the account to use the Api, they asked me for the card and immediately the $ 99.5 equivalent to S / 343.77 (PEN) was deducted on October 9th. The 40K streams are not included in my account.


I sent a message requesting the refund through its website but to date I have not received a response. I used a debit card.

Image 71

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Wird überprüft

voices not working

brunosavio48 vor 7 Jahren • aktualisiert von Gil vor 7 Jahren • 2

Eusebio and Amalia voices isnt working

Antwort
Gil vor 7 Jahren

Hello Bruno - 

This problem is under investigation. Until fixed - we've automatically substituted other voices for the 2 affected Portuguese voices. You don't need to do anything to take advantage of this temporary workaround.


When the issue is addressed, we will restore the original voices.

Best,

Gil

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Beantwortet

Vocalware export ?

erica rossi vor 7 Jahren • aktualisiert von Gil vor 6 Jahren • 2

Come posso avere informazioni sul vs servizio di Vocalware export ?

Antwort
Gil vor 6 Jahren

Ciao Erica -
Inviaci una nota a sales@oddcast.com - grazie!
Cordiali saluti,
Gil


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Fertiggestellt

Cancel trail period

Maria Isabel Kalixto vor 7 Jahren • aktualisiert von Gil vor 7 Jahren • 2

I want to cancel the 15 day Free trial.


My email is kalixtoisa@hotmail.com


I wrote you yesterday, but I don’t have any answer from you.


Thanks 

Antwort
Gil vor 7 Jahren

Hello Maria - 

Login to your account, and select the 'Account' tab and click on the green 'Active' slider, to deactivate your account.

Hope this helps,

Best,

Gil

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Beantwortet

Domain

Bobby vor 7 Jahren • aktualisiert von Gil vor 7 Jahren • 6

We are trying to get the API to work with our server. The domain we use for our server is .center

.center is not one of the extensions that are supported. Is it too hard for you to add?

Antwort
Gil vor 7 Jahren

Bobby - we have implemented and deployed a code update to enable domain suffixes previously blocked.

.center domain suffix should work now.


Please try again and let me know if you notice any problem.

Best,

Gil

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Beantwortet

SCAM

Pilly Piljeko vor 7 Jahren • aktualisiert von Gil vor 7 Jahren • 6

I emailed tech after I had the same charge unknowingly charged from my account, WHEN THE ACCOUNT WAS NEVER EVEN ACTIVATED/VERIFIED, STILL CHARGED FOR 50k STREAMS?! I emailed tech and no response. Wheres my 30 day money back guarantee?

Antwort
Gil vor 7 Jahren

Jonah - 

Kindly send a note to support@vocalware.com and we will figure it out.

Note that providing a refund (if need be) will have to wait till tomorrow - as accounting is unavailable today (new years' day).

But support is available and will review what happened.

Best,

Gil

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Beantwortet

What about security info?

Julian Martinez vor 8 Jahren • aktualisiert von Gil vor 7 Jahren • 5

because in HTTP Rest Api, the request goes to http and not https, so everything is in plain text

Antwort
Gil vor 7 Jahren

The API works in either HTTP or HTTPS - it is up to you to use the modality appropriate for your application.

Let me know if you encounter a problem.

Best,

Gil



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