We are not aware of any general problem at this time - the problem may be specific to the way you use the Vocalware API or another issue in your application. Another possibility may be that your account is out of audio streams.
We need more information to assist - can you post the generated URL of the audio that does not play?
Please also open a support ticket at firstname.lastname@example.org - and send us the same information.
The Vocalware Team
I'm sorry your query was missed.
I seem to recall you also wrote an email to support and I believe we helped you out and resolved the issue.
Please let me know if you still need our assistance with this matter.
We offer a separate product called Vocalware Export for companies and content creators looking to integrate our TTS audios into their content.
Vocalware Export offers a secure portal in which you can select your voice try out your audio, then generate and download it as an MP# file.
Note that Vocalware license does not support this use case - it only permits online playback fromour servers. The Vocalware Export product on the other hand does support it.
If you are interested in Vocalware export - send us a note to email@example.com.
Hello Bruno -
This problem is under investigation. Until fixed - we've automatically substituted other voices for the 2 affected Portuguese voices. You don't need to do anything to take advantage of this temporary workaround.
When the issue is addressed, we will restore the original voices.
We're looking into it.
Customer support service by UserEcho