Hello -

I am sorry for the inconvenience. I've instructed the transaction be voided - which should free your funds immediately.

This may take a day or two to appear in your online statement.

A few words of explanation - 

We do not charge your credit card when you sign up. Rather we 'authorize' the amount.

We do so in order to avoid storing your credit card information (as some companies do).

It is in our opinion a much safer option - as your credit card details can never be compromised, because we don't have them.

When we perform the 'authorization', we do not hold on to your money - the credit card company or bank may put a hold on it per their policy.

Then after 15 days we perform the billing by initiating what is called a 'capture' transaction referencing the previous authorization. We only do so if you have not deactivated your account, and only then do we get paid. If we do not 'capture' the transaction, the cc company eventually releases their hold.

Given that the authorization has now been voided, you will need to manually purchase streams before the 15 day free trial period lapses, if you want to keep using the product.

Again - apologies for any inconvenience caused by our actions.

Sincerely,

Gil

The Vocalware Team

Hello Mr. Sean - 

We've encountered problems with the Eusebio voice, and temporarily replaced it with another Portuguese voice to avoid service disruption.

Apologies for the inconvenience - we'll try to restore it as soon as we can.

Best,

Gil

Thanks for reporting.

Yes we are aware - this is being taken care of and should be addressed soon.

regards,

Gil

I've pinged support & they will look into it - in case we missed your email, please send another note to support at - 

support@vocalware.com

Regards,

Gil

The Vocalware Team

Hello!

We are not aware of any general problem at this time - the problem may be specific to the way you use the Vocalware API or another issue in your application. Another possibility may be that your account is out of audio streams.

We need more information to assist - can you post the generated URL of the audio that does not play?

Please also open a support ticket at support@vocalware.com - and send us the same information.

Best regards,

Gil

The Vocalware Team