Hello!

Please send a note to support@vocalware.com and we will help you out. 

Regards,

Gil

The Vocalware Team

That voice was still being tested & not yet added to the product.

We noticed  technical problems with it & suspended it for now.

We will add it again when ready.

Hello Tyson - 

We cannot immediately recreate a problem with any of our voices.

Can you please explain where you see this problem?

Does it happen on our demo page?

https://www.vocalware.com/index/demo

If so - which voice, and what input text can be used to recreate the problem?

Regards

Gil

Hi Tyson,

We do not offer voices called Eric or Boris - and we never did.

Regards,

Gil

Hello!

Here is a screen shot provided by our accounting office listing the relevant transactions in the payment gateway admin.

The authorization was voided on Oct 3rd. Please inquire with your bank or your credit card issuer.

I am sorry about the inconvenience this has caused.

Regards,

Gil

Hello! 

I checked with billing dept and the transaction was voided earlier in the week (3 or 4 days ago). 

I asked for a reference from them. When I receive it I will send you via email.

If you already see the cancelled authorization on your statement please let me know.

Regards

Gil