Jonah - 

Kindly send a note to support@vocalware.com and we will figure it out.

Note that providing a refund (if need be) will have to wait till tomorrow - as accounting is unavailable today (new years' day).

But support is available and will review what happened.

Best,

Gil

The API works in either HTTP or HTTPS - it is up to you to use the modality appropriate for your application.

Let me know if you encounter a problem.

Best,

Gil

Hello Leo, 

Apologies for the inconvenience. 

We did receive two emails from you couple of hours back today and we have just replied you back. 

As advised, We have reviewed your account and your credit card was NOT charged - but the amount was *authorized*. 

Doing so enables us to charge you in 15 days without holding on to your credit card information. 

Though we do not hold your money, the credit card company does place a temporary hold on the amount - which we have no control over. Once the trial period ends and you choose to carry on with the Paid subscription then this amount is credited to us.

As per your request, we will immediately cancel the Authorization, however, this would mean that you would have to manually extend the account at the end of the free trial. 

Please allow a day or two for the amount to reflect back in your account. 

We're always here to help if you have further questions or concerns. 
Sincerely, 
Nishant 
Vocalware Support.

Hi Ankita -

We do not charge without informing. When you sign up, we make it plain that the service will automatically charge for the basic stream package in 15 days time. Regardless, we offer a 30 day money back guarantee and stand behind it - please contact us and the charge will be refunded.

Hi - to clarify - this issue was resolved shortly after this discussion took place.

Hi -

This sample code is in php.

In php the + operator is used for string concatenation (as it is in other scripting languages).

So the values of all the individual parameters, as strings, are concatenated and then the resulting string is processed to produce a unique md5 'signature' that cannot be produced by any other string.

Hope this helps clarify your other questions as well.

Regards,

Gil

Hi -

Period, comma and exclamation mark have some effect, but that effect depends on the voice, and can be inconsistent.

Best solution is to use SSML tags - in this case the 'break' tag.

Here's an example -

Break for 1000 milliseconds <Break time="1000ms"/> Okay, keep going.

See "advanced" section at the bottom of our demo page - for more examples about using SSML tags.

It is the weekend - I'm sure we'll get back to you soon.

Thanks for your patience